Receptionist

Job Title: Receptionist

Employment Status: Part-Time

Classification: Non-exempt

Work Schedule: Monday to Friday Average 25 hours Per Week

Pay: $19.00/hour

Reports to: Human Resources Manager

Supervisory Responsibilities: None

Location: Onsite Waupaca WI

Position Summary: As the primary point of contact at the front desk the Receptionist provides Service With Knowledge® to visitors, employees, and managers. Effective communication is central to this role, including greeting visitors, managing incoming calls, distributing mail, developing employee announcements, and supporting the flow of information throughout the organization. Collaborates with other office staff to manage office supplies, employment materials, and maintain company records in a confidential manner.

Essential Functions:

Serves as the primary point of contact at the front desk by managing the reception area, promptly answering incoming calls, greeting walk‑in visitors, and providing general support to employees and managers.

Accountable for determining the nature of business and directing callers and visitors as appropriate, maintaining visitor sign-in/sign-out sheets, issuing visitor passes as required, and managing appropriate Confidential Disclosure Agreement (CDA) procedures.

Contributes to office operations by completing general administrative duties, coordinating routine activities, and providing day‑to‑day support to Human Resources and Accounting.

Accountable for maintaining the petty cash account and conducting weekly reconciliations.

Acts as the primary processor for ID badge creation and manages the access levels associated with each badge. Processes employee requests for nameplates and business cards.

Maintains the Driver Record Request process and administers the company’s Auto Insurance Program to ensure accurate documentation and compliance.

Coordinates the receipt, sorting, and delivery of mail to support efficient office operations and timely communication.

Maintains confidentiality of all responsibilities and tasks related to payroll, medical, or personal information of employees.

Follows Health Insurance Portability Accountability Act (HIPAA) compliance requirements in the maintenance of medical files and ensures that employee information is secure.

Monitors and replenishes employment applications and other hiring materials to ensure they are organized, current, and accessible as needed.

Develops and posts employee communications, notifications, and announcements.

Supports filing activities by keeping company records organized, current, and properly maintained to ensure documents remain accessible and compliant with record‑keeping requirements.

Maintains office supplies for both office employees and plant employees; responsible for facilitating employee clothing purchases

Other Duties

Aids with company events through planning, hosting, ordering, preparation, and set up as required.

As needed assists the Operations Administrative Assistant with duties related to work orders.

Assists with travel planning as needed, including coordination of hotel reservations as required.

Performs other Receptionist duties as assigned.

This is not meant to be a comprehensive listing of activities, duties, and responsibilities. These items may change, or new items may be assigned with or without notice.

Experience and Education Requirements

Highschool Diploma/GED required.

One year of administrative experience preferred.

Payroll processing experience preferred.

Knowledge, Skills, and Abilities (KSA’s) Required

Knowledge of employee records maintenance, file retention basics, and confidentiality standards.

Understanding of HIPPA requirements for protected health information (PHI).

Familiarity with petty cash administration and reconciliation procedures.

Skilled in communicating clearly, professionally, and courteously in both written and verbal interactions with employees, visitors, and callers.

Skilled in maintaining orderly, current, and readily retrievable files.

Ability to collaborate effectively with coworkers, managers, and visitors.

Capacity to self‑motivate, manage time effectively, and complete tasks accurately within established deadlines with minimal supervision.

Capability to accurately perform basic business math calculations needed for daily office and petty cash tasks.

Excellent organizational abilities and the capability to manage multiple competing priorities.

Ability to use Microsoft Office, other computer programs, and technology.

Physical Requirements

The physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Modified “light duty” restrictions may be arranged as needed and when available for job-related injuries or illnesses.

While performing the duties of this job, the employee is required to:

Sit for extended periods while working at a computer or staffing the front desk.

Use hands for repetitive work such as typing, filing, handling mail, and operating standard office equipment.

Walk through the facility distribute mail and support daily operations

Maintain hearing ability to communicate over the phone and in person.

Maintain visual acuity to read computer screens, documents, mailing addresses, and reconcile the petty cash account.

Lift and carry office supplies weighing up to 20 pounds

Working Conditions

Environment: Primarily works in an office setting. There may be occasional exposure to lab, manufacturing, and warehouse environments. Exposure to noise, dust, moving machinery, and temperature variation may occur in manufacturing and warehouse settings.

Safety Requirements: Must adhere to all company safety policies, wear appropriate PPE (personal protective equipment), and comply with OSHA and facility safety standards.

EEO Policy Statement:

Gusmer Enterprises, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Gusmer will also consider requests for reasonable accommodations made by applicants and employees on an individualized basis, including those based on disabilities and sincerely held religious beliefs, where such accommodations do not impose an undue burden on the business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.